SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of homespotsupplies (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://homespotsupplies.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I am very happy. Goods more than a month, but it was worth it. Box wrinkled, feared that the device will be damaged, but all together. Very quiet and properly. Communicate with the store, answered all the questions. Definitely advise.
Match the description. Delivered by a work.
Order came quickly, within 5 days. The diffuser is very stylish look, have dark, all functions work, flow rate is not big, my works almost from morning to night, in season viruses and heating a good thing, but he put it absolutely necessary to close with a different flavor and even more moisture not feel. Buy 2 Essential Oil, eucalyptus and lavender, one company, two only feel lavender with drip a lot. Recommend!
Works fine. Thank you
All of it, even in good condition and almost to the day! Although the box was slightly deformed, but the goods are not damaged. Single point: too long the store confirm shipment of goods and to the very end игнорироваал messages (As only check the work will add a review !!
It is as advertised, nice and with good finishings. Perfumes nicely, the knob also works well. The only downside packing, had been damaged But the goods No.
Gorgeous! The store is, super fast for recording, and sending the order. I highly recommend this seller. 13 days top chrono, since the order, up the reception! Same of France, to Belgium, this is not faster! I am extremely satisfais of my order and the seller.
Good quality! It's just like in the description! Works perfectly!
ok
Super
Looks very impressive! Plastic Case durable pleasant to the touch. Only touch, it is clear that it is plastic, seemingly high quality simulation wood. The humidifier is difficult to say. In a large room he just not увлажнит, but it doesn't really make any device is power and this size
Good Product Quality/price. The only drawback is that the party overhead (cover), not going threaded and if you give him a blow by neglect it going stepping out water vessel by the rest is a good furniture product. A mi me arrived the quite Blow Box Ada although that is by the by TES.
Top store
ok
Très bien! Design superbe. J'adore!
Beautiful. Completely fit the description. Packed bad, but all together.
It is brilliant! Seriously, I recommend to all.
Product as described ad
Excellent humidifier! You Can add аромамасла. Very much like what pairs cool. Humidifier looks great, you can choose different lighting, great fit into the interior. Order more so in another room. Thank you!
dear china friend! thank you! this thing is amazing and cost 5 times less than in the shop.
Same as the description.
Good, easy-to-use humidifier. Use together with oil. Not very powerful, but the полкомнаты enough. Nice lighting, especially at night.
Exactly what I have purchased! quick and accurate! the diffuser has arrived within 3weeks!
Difuzorius toks kaip paveikslėlyje. Labai greitas pristatymas. Viskas veikia puikiai. Labai džiaugiuosi
Foremost very, very nice and serve well, box a little battered! Many thanks by foremost!