SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of homespotsupplies (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://homespotsupplies.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Exactly as described, lets out light mist, very nice light
First humidifier arrived defective. Turned on, once lit up the lights on the body, slightly beyond the couple and humidifier was turned down. Pour a different number of water-not help. When you made sure that the break is nothing special. Not understand the purpose springs on board, can water level sensor and cause a work in it. A dispute and the store sent me a second one. New humidifier works well.
I like small compact lightweight electric аромадиффузор, which is convenient to carry out of the room. This Is what I want! As a moisturizer it goes, it is compact аромадиффузор! Block charge is not only cord, but for us is no problem, each room is suitable power of chargers phone)) choose paid delivery ePacket, it's only for 8 days!)) I happy! Hopefully last regularly and long
The store shipped the item as soon I ordered it but it only arrived 1 month an a bit later: /very well packaged, the box is a bit squished but the humidifier was in additional bubble wrap so it's perfectly fine :) works well, the lights are beautiful, we are very pleased :) Thank you!! //to SF went a thousand years (a month with something), but it's fault, as usual, mail Roissi. Box of a little, but the product is not affected. By the way, delivery tracking perfect-so we have learned, that it with border in толмачёво sent-where do you think? Right, Novosibirsk. For those who do not know-border in толмачёво-This entry in SF. It has maximum hour drive. But no, you must first go through Novosib. The product is very like. Beautiful, color change, very quiet and not soars so that nothing can be seen. Very satisfied, thank you!
Speedy delivery maybe like 3wks.great size, really easy to load and gives off a nice mist photos not great but happy overall. Only thing is knocks over easy so gotta stick it down or grips ? All in all fine for price.
Works great. Simple enough to use. I only needed to ad a phone charger for power source.
works perfectly fine, love the colours of the light and it's fast. very good product.
Thank You for your order! Very fast delivery 15 days. Box a little crumpled, but all together.
Works fine, very fast shipping (10 days to LT), thanks
As describe by the store. Small, sober and it works very well. You can set the color and time you prefer