SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of homespotsupplies (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://homespotsupplies.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
What i wanted
The quality is good, the description corresponds. The packaging is slightly torn, on the body a small scratch.
Arrived in ukraine for two weeks, all as in the description as you use, i will add a review
Everything is fine!
I receive it and I am so glad with this purchase! Thank you for your cooperation and appreciate your efforts.
The product corresponds to the claimed, came very quickly, thank you!
The parcel came very quickly. All in stock. In use has not yet been, it seems flimsy, but i can not say, plus for such money did not count on space))
Everything came safe and sound! Thank you very much to the store... i order a second time as a gift! I really liked it!
All according to the description. Thank you store, fast delivery around 2 weeks.
Complete set, knives are sharp, like a razor. Also put, as a bonus, a piece for cleaning potatoes (it is in the photo in the upper left corner). Purchase is satisfied with, go мутить салатики :-)
Very well packed very solid. He arrived in Germany in 25 days.
Damaged packaging but device in good condition thank you
i recommend the product
Very satisfied with the purchase. Quality and plastic, and stainless parts are good. Vegetable box, holder for safe slicing, six different slicing-teal. Yes, and the knife vegetable store as a gift put. Packed in several layers of puffy film. Nothing's been damaged. Delivery 1 month. Thank you very much to the seller. 5 stars.
the item is in good shape, the quality of this item is good,but I had toate wait a lot.
Packed well, came all the whole, i recommend the store, i will order from him more. In the case did not apply, i will give it to a friend. Looks good, red festive grater
Cons i n East No recu the protection For the hand...
All according to the description. Seller well done. delivery is fast.
The parcel went a little less than a month, the packaging was torn, as the plastic came in such a package, it's a miracle.
The product fully corresponds to the description, there is no smell, came very quickly (ordered 11.11 and 23.11 goods arrived at the post office). Only slightly damaged blade for cleaning vegetables. The only wish to pack is more reliable. Seller recommend. After use, i will add a review.